자주 묻는 질문(FAQ)

1. Account Management

Q: Do I need to create an account to purchase products?
A: No, you can make purchases as a guest. However, creating an account allows you to track your orders and access exclusive offers.

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Q: How can I delete my account?
A: To delete your account, please contact us at sales@kiborise.com. We will process your request within 60 days.

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2. Product Information

Q: What types of products does Kiborise offer?
A: We specialize in digital products such as screensavers, e-books, videos, and photographs designed to enhance relaxation and creativity.

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Q: Are Kiborise products original creations?
A: Yes, all our products are original creations developed by our dedicated team. In some instances, we incorporate licensed materials from reputable sources to enhance our offerings.

Q: Can I use Kiborise products for commercial purposes?
A: No, our products are intended for personal use only and are not licensed for commercial applications.

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3. Purchasing and Payments

Q: What payment methods are accepted?
A: We process payments securely through Paymentwall, accepting major credit and debit cards.

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Q: Is my payment information secure?
A: Yes, all payment information is encrypted and processed securely via Paymentwall. Kiborise does not store your payment details.

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4. Delivery and Downloads

Q: How are products delivered?
A: All Kiborise products are delivered via instant digital download. Upon completing your purchase, you’ll receive an email with a download link.

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Q: What should I do if my download link isn’t working?
A: If you experience issues, please contact us at sales@kiborise.com, and we’ll resolve the problem promptly.

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5. Refunds and Cancellations

Q: Can I request a refund for a purchased product?
A: Due to the nature of digital downloads, refunds are generally not offered unless the product is defective or undeliverable. Please refer to our Refund & Cancellation Policy for details.

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Q: How can I request a refund?
A: Contact our support team at sales@kiborise.com with your order details and the reason for your refund request.

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6. Legal and Privacy

Q: How does Kiborise handle my personal information?
A: We collect only essential information to process your orders and improve our services. For detailed information, please review our Privacy Policy.

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Q: Where can I find the Terms of Service for Kiborise?
A: Our Terms of Service detail the rules and conditions of using our website and services. Please review them to understand your rights and responsibilities.

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Q: What is Kiborise's Original Work Statement?
A: Our Original Work Statement affirms that all our digital products are original creations or utilize licensed materials from reputable sources, ensuring compliance with intellectual property laws.

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7. Support and Contact

Q: How can I reach customer support?
A: For any inquiries, please email us at sales@kiborise.com. We aim to respond within 48 business hours.

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Q: Do you provide live chat or phone support?
A: Currently, we offer email-based support to assist you effectively.

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Q: Can Kiborise assist with creating custom screensavers for personal or commercial use?
A: Yes, we offer custom screensaver development services tailored to individual and corporate needs. Typically, the development process takes between 3 to 4 weeks, but it can extend up to 2 months, depending on the project's complexity. The start date and timeline are subject to separate agreement. Pricing is determined based on the specific requirements of each project. To discuss your project, schedule, and receive a personalized quote, please contact us at sales@kiborise.com.

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